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A Plan Is Not a Strategy - Quiz duration 9 minutes 32 seconds A Plan Is Not a Strategy - Quiz A Plan Is Not a Strategy - Quiz	A Plan Is Not a Strategy - Quiz A comprehensive plan—with goals, initiatives, and budgets–is comforting. But starting with a plan is a terrible way to make strategy. Roger Martin, former dean of the Rotman School of… strategy planning things thing theory customers field logic southwest carriers advance outcome playing plant chance manager trap segment flights systems From Deann Carver 0 likes 10 plays 0
A Plan Is Not a Strategy duration 9 minutes 32 seconds A Plan Is Not a Strategy A Plan Is Not a Strategy	A Plan Is Not a Strategy A comprehensive plan—with goals, initiatives, and budgets–is comforting. But starting with a plan is a terrible way to make strategy. Roger Martin, former dean of the Rotman School of… strategy planning things thing theory customers field logic southwest carriers advance outcome playing plant chance manager trap segment flights systems From Deann Carver 0 likes 3 plays 0
Exceptional Customer Service duration 9 minutes 36 seconds Exceptional Customer Service Exceptional Customer Service	Exceptional Customer Service customer customers southwest employees flights step change survey communication things country steps channel experience slogans space reputation person point process From riannebrown_assignment 0 likes 0 plays 0
Comm 3550 Ch10V3 duration 11 minutes 4 seconds Comm 3550 Ch10V3 Comm 3550 Ch10V3	Comm 3550 Ch10V3 leaders leadership organization process airlines southwest communication change chapter leader theory motors moments lot ways decision crisis vision style lots From Sarah Steimel 0 likes 21 plays 0